AVAYA SA PREF ASBCE R10 STD SVCS HA 3YMO

Keep mission-critical Avaya R10 high-availability environments operational across a predictable, three-year support term. This standard service package focuses on fast incident response, access to R10 software updates, and structured escalation paths so infrastructure teams can prioritize continuity and controlled change. Engineers receive ticket intake, triage, and resolution support framed by Avaya’s R10 maintenance policies, reducing time-to-repair for platform faults and compatibility issues. The plan is appropriate for organizations who run clustered or HA configurations and require vendor-backed software maintenance without premium managed services. Include this service to preserve upgrade eligibility, control operational risk, and offload vendor-level troubleshooting for complex call-control and session-management scenarios.