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Create Free Business Account| Product Supported | SA PREF ASBCE R10 STD SVCS HA 3YAN (MPN 352164) |
| Support Hours | Refer to Avaya support terms |
| Covered Period | 3 years |
| Provided Support | Standard services for ASBCE R10 High Availability |
| Service Description | Standard-tier support and maintenance for ASBCE R10 HA deployments |
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SA PREF ASBCE R10 STD SVCS HA 3YAN focuses on high-availability behavior, including HA-specific troubleshooting, software maintenance, and guidance to maintain consistent failover across ASBCE R10 nodes. Exact scope is defined in Avaya’s service documentation for the SKU.
Yes. The '3Y' in the SKU indicates a three-year coverage term. Confirm start and expiration dates with Avaya or your reseller when purchasing.
The SKU provides standard-tier support and software maintenance. Any on-site configuration or professional services beyond the described support must be confirmed with Avaya and may require separate ordering.
Incidents are managed through Avaya’s support channels per the service terms. The SKU defines a standard escalation path for ASBCE R10 HA issues—contact Avaya support with your entitlement (MPN 352164) and incident details to initiate escalation.
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