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Create Free Business Account| Pricing Type | Subscription |
| Product Supported | SA PREF ASBCE R10 RM SYS XT 3YMO |
| Covered Period | 3YMO |
| Provided Support | Preferred technical support, remote troubleshooting, software fixes |
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3YMO designates a three‑year maintenance and support subscription term during which Avaya provides remote technical assistance, access to software fixes, and prioritized escalation.
Yes. The subscription provides access to software fixes and security patches released for the covered Avaya R10 components during the 3YMO term.
Incidents are logged with Avaya case management, assigned ticket numbers, and progressed through defined escalation paths to ensure visibility and auditable resolution steps.
This subscription focuses on remote technical support, software fixes, and vendor troubleshooting. On‑site hardware services require a different support offering or add‑on.
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