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Create Free Business Account| Pricing Type | Subscription |
| Product Supported | APOM R4 |
| Covered Period | 1 year |
| Provided Support | Technical support and software maintenance |
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It provides one year of technical support and software maintenance for APOM R4, including access to vendor updates, fixes, and formal escalation channels into Avaya engineering.
Yes. This agreement is intended to cover APOM R4 as it transitions into live operations and preserves vendor entitlements required for production support.
Updates and patches are made available through the Avaya Support Portal to entitled customers; your contract provides the required entitlement to download and apply those releases.
Renewal is handled through Avaya or authorized resellers before the contract end date; early renewal ensures no gap in entitlement and continuous access to updates and support.
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