Avaya SA PREF AGT DSK R2 HEADLESS 1YPP

Maintain uninterrupted service for Avaya Agent Desktop R2 headless deployments with a focused one-year support plan. Designed for infrastructure teams that run agent-desktop clients without local UI dependencies, this offering provides remote technical assistance, prioritized case handling, and lifecycle coordination to address software defects, configuration issues, and integration faults. The plan preserves operational continuity by accelerating diagnosis and resolution of incidents that impact contact-center flow and automated workflows. Procurement of this one-year support option reduces internal support overhead, shortens escalations to vendor engineering, and centralizes issue management through a single point of contact. Use it when you need predictable coverage for agent desktop environments, minimal administrative overhead, and documented case tracking for audit and compliance. Note: This listing covers the support contract for the named Avaya item; software licenses, hardware replacements, and third-party components are handled under their respective contracts.