Avaya SA PREF AES R7 BSC TSAPI 1YPP

Keep critical Avaya telephony integrations under vendor-backed coverage for another year. SA PREF AES R7 BSC TSAPI 1YPP is a support and warranty offering for Avaya Aura Experience Services R7 with TSAPI, built for organizations that cannot afford uncertainty around call-control dependencies, application connectivity, or escalation paths. This plan is suited to environments where TSAPI remains tied to contact-center routing, CRM screen-pop workflows, recording platforms, or custom telephony applications. Preferred support helps maintain a clear path to Avaya assistance when issues arise, which matters when service interruptions can ripple across agent productivity and customer experience. For infrastructure and procurement teams, the value is straightforward: preserve support continuity on a deployed platform, avoid gaps in coverage, and keep a known support channel in place for the systems already running in production. It is a practical choice when the cost of disruption is higher than the cost of staying covered. Use it to extend the life of a stable deployment while keeping maintenance planning predictable and aligned with enterprise operations.