Avaya SA PREF AES R5 DMCC BASIC 1YPP 239865

Preserve AES R5 DMCC Basic functionality and third-party integrations with a one-year Avaya preferred support plan associated with MPN 239865. This contract focuses on maintaining the DMCC (Device, Media and Call Control) interface used by contact center and UC applications, delivering vendor-backed problem resolution and authorized software fixes. For platforms that rely on DMCC for device control or media services, the support arrangement minimizes disruption from defects, accelerates remediation through Avaya channels, and keeps integration points eligible for fixes during the covered period. Use this to secure short-term protection during migrations, pilot deployments, or when adding DMCC-dependent applications to production.