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Create Free Business Account| Pricing Type | Subscription / Support |
| Product Supported | SA PREF AES R4 UNFD DSKTP |
| Support Hours | Business hours (subject to contract terms) |
| Covered Period | 12 months (1 Year) |
| Provided Support | Preferred Support |
| Service Characteristic | Priority incident handling and AES R4 entitlement |
| Service Location | Remote |
| Service Description | Support entitlement for Avaya AES Release 4 Unified Desktop integrations |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
Organizations running Avaya AES Release 4 Unified Desktop who need short‑term, vendor‑backed support for desktop CTI integrations — especially during migrations or validation projects.
The SKU provides Preferred support entitlement for AES R4, prioritized incident handling, access to applicable fixes and minor releases, and technical guidance as defined by the Avaya contract.
Activation occurs at purchase and is processed through Avaya entitlement systems; provide account and system identifiers to link the contract to your AES instance for immediate access to downloads and support channels.
This offering covers software entitlement and support for AES R4 Unified Desktop integrations. Hardware coverage is handled under separate hardware maintenance contracts.
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