Avaya SA PREF AES R10 UNFD DSKTP 1YPP

Maintain continuous operation of Avaya AES R10 Unified Desktop environments with one year of Preferred Software Assurance. This offering provides product-level support focused on resolving software faults, delivering licensed updates for AES R10, and providing vendor escalation paths to reduce mean time to repair. For infrastructure teams supporting contact-center agents or enterprise unified-desktop endpoints, the engagement reduces operational risk and preserves service levels while keeping configurations aligned to Avaya-supported releases. Service scope emphasizes software defect remediation, access to patches and maintenance releases, and coordinated incident handling with Avaya’s technical resources. Choose this one-year plan when you require predictable support coverage tied specifically to AES R10 Unified Desktop and want a vendor-backed path to restore functionality quickly when issues arise.