Avaya SA PREF AES R10 GR HA MED (A8) 5YPP

Keep Avaya AES R10 high‑availability environments operational and predictable with a five‑year preference support package (MPN 352112). This offering targets medium availability profiles (GR HA MED) and provides continuous entitlements to Avaya software updates, security fixes, and priority access to Avaya support engineers for expedited incident handling. For enterprise infrastructure teams managing session continuity, application integrations or geographically distributed AES topologies, this contract reduces mean time to repair and shifts incident management to Avaya’s support organization. Buyers choosing this support tier avoid ad‑hoc renewal surprises and gain consistent coverage across a multi‑year lifecycle. Support includes access to technical advisories, recommended upgrade paths, and prioritized case routing — all aimed at reducing planned and unplanned downtime. This SKU is appropriate when AES R10 underpins CTI integrations, contact center routing, or real‑time application enablement and when procurement requires a predictable total cost of ownership for a five‑year horizon.