Avaya SA PREF AES R10 GR HA MED (A8) 3YAN

Safeguard mission-critical Avaya AES R10 high-availability (A8) deployments with three years of Preferred Software Assurance. This plan targets HA environments where continuous voice and unified-desktop services are mandatory. Coverage emphasizes rapid incident response, HA configuration guidance, and access to AES R10 maintenance releases to address defects that impact redundancy or failover. For infrastructure leaders managing clustered or geographically distributed AES instances, the three-year term stabilizes operational costs while delivering vendor escalation and coordinated problem management across Avaya engineering teams. The offering minimizes prolonged outages by combining HA-aware troubleshooting, prioritized case handling, and systematic delivery of updates validated for A8-class HA topologies. Select this plan when uptime SLAs are non-negotiable and you require extended, vendor-backed coverage for complex AES R10 HA architectures.