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Create Free Business Account| Mpn | MPN 352097 |
| Vendor | Avaya |
| Product Name | SA PREF AES R10 GR HA MED (A6) 3YMO |
| Product Supported | Avaya AES R10 |
| Support Level | HA MED (A6) |
| Covered Period | 3 Years |
| Provided Support | Maintenance Only |
| Service Description | Maintenance-only; professional services sold separately |
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HA MED (A6) designates the medium-priority response profile for high-availability AES R10 environments, defining escalation pathways and response expectations under Avaya's support matrix.
No. This SKU covers maintenance-only entitlements such as software updates and prioritized case routing. On-site services or professional engagements must be contracted separately.
Yes. Customers commonly align the 3 Year support term with hardware warranty periods or staged upgrade plans; coordinate dates with your Avaya account team for synchronized renewals.
Provide the product supported (Avaya AES R10), the MPN 352097, and your customer entitlement identifiers when opening a case to accelerate validation and routing under the HA MED (A6) profile.
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