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Create Free Business Account| Mpn | 352098 |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF AES R10 GR HA MED (A6) 3YAN |
| Product Supported | Avaya Application Enablement Services (AES) R10 |
| Covered Period | 3 years |
| Provided Support | Preferred Service Agreement (SA PREF) |
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3YAN indicates a three-year coverage term for this Avaya support agreement as represented on the product SKU.
This SKU provides support entitlement for Avaya Application Enablement Services (AES) R10 as specified in the product name.
Yes. The preferred support agreement includes access to corrective releases and software updates applicable to AES R10 per Avaya entitlement policies.
Escalation follows Avaya's support processes for preferred agreements; specific hours and escalation procedures are defined in Avaya's service documentation for this support level.
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