Avaya SA PREF AES R10 GR HA MED (A6) 1YMO

Reduce availability risk for clustered and high-availability AES R10 deployments with targeted one-year support designed for medium-priority HA environments. This 1YMO agreement provides software assurance for AES R10 HA group configurations, giving teams access to Avaya technical resources and entitlement to patches and bug fixes that affect failover, session persistence and cluster health. Designed for production systems where HA is required but classified at medium operational priority, the subscription helps ensure predictable behavior during upgrades, configuration changes and incident recovery. Use it to maintain vendor-supported HA topologies, accelerate incident triage with Avaya engineering, and retain licensing compliance for clustered AES instances. The offering is suitable for contact centers, unified communications backends, and distributed application platforms that depend on AES HA for continuous call-control and integration services. When compared to entry-level support, this subscription narrows the gap to higher-priority SLAs while avoiding the cost of top-tier enterprise response levels — delivering a balance of operational protection and predictable budgeting.