Avaya SA PREF AES R10 GR HA LG (A12) 5YPP

Protect mission-critical Avaya AES R10 deployments with a five-year preferred support agreement that preserves high-availability configurations and integration points. This plan targets enterprise AES installations where sustained uptime and predictable lifecycle management are required. Coverage follows the product identifier SA PREF AES R10 GR HA LG (A12) 5YPP and includes access to Avaya’s platform support services, entitlement for published updates for AES R10, and prioritized incident handling consistent with preferred support tiers. Procurement teams choose this level to reduce operational risk across contact-center integrations, application gateways and third-party CTI links. Pricing reflects long-term continuity, reduced renewal cycle overhead, and the assurance of a single-vendor escalation path for complex HA topologies. Work with your Avaya account team to confirm activation dates, service-level specifics and any local ordering prerequisites.