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Create Free Business Account| Scope | Group HA |
| Release Version | R10 |
| Mpn | 352140 |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Supported | SA PREF AES R10 GR HA LG (A12) |
| Covered Period | 3 years |
| Provided Support | Software maintenance and technical support for AES group high-availability on Avaya Release 10 |
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This SKU provides three years of software maintenance and technical support for Avaya AES group high-availability configurations on Release 10, including access to R10 patches and licensed AES updates within the covered period.
Yes. The package is scoped for AES group HA environments that host CTI interfaces and third-party integrations, helping ensure vendor-backed fixes for integration-related issues during the term.
By maintaining AES group HA under a support contract, you retain access to HA-specific patches and vendor guidance that reduce risk during DR and failover testing and help shorten mean time to resolution.
Extension and renewal options are available through Avaya or authorized resellers; discuss timing and continuity to avoid coverage gaps and ensure uninterrupted entitlement.
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