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Create Free Business Account| Product Supported | Avaya Application Enablement Services R10 |
| Covered Period | 1 year |
| Provided Support | Phone and online technical support from Avaya |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
The 1YPP term provides one year of Avaya preferred phone and online technical support for Avaya AES Release 10, focused on incident handling, troubleshooting, and escalation for high-availability deployments.
This preferred package covers Avaya phone and online technical assistance and escalation to Avaya engineering when required. On-site services are not included and must be purchased separately if needed.
Avaya will provide vendor-authored remediation guidance and, where applicable, access to official fixes and patches for covered AES R10 issues during the support term.
Yes. The preferred support level includes priority incident handling and formal escalation channels to Avaya engineering to accelerate resolution for critical AES R10 HA incidents.
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