Avaya SA PREF AES R10 GR HA LG (A11) 3YMO

Preserve continuous operation of Avaya Aura Environment Services (AES) R10 in large-site, high-availability configurations with a three-year support agreement. This offering centers on HA protection and recurring software entitlements that reduce risk during planned upgrades and unplanned incidents. It standardizes response expectations across multi-vendor stacks and shortens mean time to resolution through prioritized support channels and software update access. Use this contract to maintain AES R10 feature currency, validate interoperability with third-party components, and align vendor SLAs with internal business continuity plans. Recommended for enterprise infrastructure teams responsible for 24/7 contact center services and unified communications platforms that cannot tolerate prolonged outages. The agreement saves internal engineering cycles by providing direct Avaya escalation paths, documented fix advisories, and the ongoing patch stream required to remain in a supported configuration over three years.