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| Mpn | MPN 352053 |
| Vendor | Avaya |
| Category | Software services / Support & warranties |
| Product Name | SA PREF AES R10 DMCC BASIC 1YMO |
| Product Supported | Avaya AES R10 DMCC BASIC |
| Covered Period | 1 year |
| Provided Support | Avaya BASIC software maintenance and entitlement renewal |
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BASIC coverage renews the software entitlement for AES R10 DMCC for one year and provides access to Avaya-supplied updates for the covered AES R10 release plus vendor problem management for issues tied to the DMCC entitlement.
Yes. The SKU name and coverage reference AES R10; the maintenance and updates provided are scoped to the AES R10 release and the DMCC BASIC entitlement.
Upgrades or amendments to a support contract typically require engagement with Avaya sales or your reseller; contact Avaya or your procurement channel to add higher support tiers or extend the term.
By maintaining entitlement and access to release-specific updates, this one-year maintenance minimizes the risk of unsupported regressions, preserves endpoint interoperability, and provides a single vendor path for troubleshooting DMCC-related incidents.
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