AVAYA SA PREF AES R10 BSC TSAPI 351995

Preserve CTI and third-party telephony integrations for Avaya AES R10 with a 36-month basic TSAPI maintenance subscription (MPN 351995). This support SKU focuses on maintaining TSAPI availability and vendor troubleshooting for API-level issues that affect computer-telephony integration, screen pops, and external application callbacks. For systems architects and operations managers, the offering reduces the risk of prolonged integration outages by assigning vendor accountability for diagnosing TSAPI faults and validating fixes against the AES R10 baseline. The basic TSAPI coverage complements internal application monitoring and provides a direct vendor path for regressions that originate in the Avaya platform. Use this contract when integrations are business-critical and when predictable maintenance costs and vendor-backed remediation are required for your telephony application stack.