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Create Free Business Account| Product Supported | SA PREF AES R10 ADV TSAPI SML 3YMO |
| Support Hours | Business hours |
| Covered Period | 36 months |
| Provided Support | Software maintenance and advanced TSAPI support |
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It includes 36 months of software maintenance specific to AES R10 TSAPI, entitlement to cumulative updates and patches, and access to Avaya business‑hours technical support tied to MPN 352001.
Yes. The advanced TSAPI entitlement includes fixes and advisories that address interoperability and integration defects reported for AES R10 TSAPI interfaces.
Cases opened under MPN 352001 are handled through Avaya’s standard support processes with a vendor escalation path; priority follows the established severity and contract terms.
Mid‑term conversions and term adjustments are managed by Avaya or authorized resellers; contact your account manager to evaluate pro‑rated options and transition steps.
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