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Create Free Business Account| Mpn | 352026 |
| Product Name | SA PREF AES R10 ADV TSAPI LG (A2) 3YAN |
| Product Supported | Avaya Application Enablement Services R10 (AES R10) - TSAPI |
| Covered Period | 36 months |
| Provided Support | Software support and maintenance |
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A2-level maintenance covers software updates, patches and vendor support focused on TSAPI advanced functionality for AES R10 during the 36-month term.
Yes. The offering includes vendor-supplied updates and guidance aimed at preserving compatibility between AES R10 TSAPI and third-party CRM or middleware.
Yes. The product designation includes 'LG' indicating suitability for larger-scale TSAPI deployments that need sustained maintenance and vendor support.
This A2 maintenance provides vendor support and escalation for API issues; response SLAs depend on Avaya’s support processes and the specific contractual terms.
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