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| Mpn | 350583 |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF AEP R8 TTS PRX 3CON DR 3YMO |
| Product Supported | Avaya AEP R8 |
| Support Hours | Contract-defined |
| Covered Period | 36 months |
| Provided Support | Manufacturer phone and online technical support with DR/proxy entitlement |
| Service Location | Remote and on-site as defined by Avaya contract |
| Service Description | Contract-managed DR entitlement and vendor coordination during recovery |
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The agreement provides DR/proxy entitlement and vendor support during recovery activities as defined by the contract. Specific DR testing terms and activation windows are in the Avaya contract tied to MPN 350583.
TTS PRX 3CON DR in the product name denotes DR/proxy considerations for AEP R8 and the 3-year coverage period. For exact feature mapping, consult the Avaya contract referenced by MPN 350583.
Yes. This support offering creates a vendor escalation path and access to Avaya technical resources to assist with site failovers, subject to contract-defined response terms.
Eligibility and scope for DR entitlement are verified against Avaya records and the MPN at time of purchase; contact your A5 IT representative to initiate validation.
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