Avaya SA PREF AEP R8 SMS 3600 MSG DR

Keep critical messaging available through planned maintenance and unplanned failures with a three-year Avaya preferred support package for AEP R8 SMS 3,600 message DR. This contract pairs Avaya’s product assurance with a 3,600-message disaster-recovery allocation so you can route or buffer traffic when primary messaging paths are impacted. Coverage includes access to Avaya technical resources, entitlement to software updates for the supported AEP R8 components, and guided recovery advice from engineers familiar with Avaya messaging topologies. Purchasing this SKU avoids costly downtime and accelerates incident resolution versus relying on break-fix or third-party support. The agreement is designed for infrastructure teams that must guarantee messaging continuity, preserve compliance during failover, and keep recovery windows short. Documented entitlements and a consistent support channel reduce procurement ambiguity and justify the investment compared with non‑OEM or ad hoc arrangements.