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Create Free Business Account| Product Supported | SA PREF AEP R8 SMS 3600 MSG DR 3YMO |
| Support Hours | Avaya standard support hours |
| Covered Period | 36 months |
| Provided Support | Software maintenance and vendor support for AEP R8 SMS 3600 message DR |
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This SKU provides vendor‑backed software maintenance and access to Avaya support for AEP R8 SMS 3600 message disaster‑recovery configurations for a 36‑month term (MPN 350457). It includes entitlement to updates, patches, and diagnostic support tied to the covered messaging DR setup.
Coverage begins on the contract effective date specified at purchase. Renewals are processed through Avaya support channels or via your A5 IT procurement lead; renewal windows typically start before contract expiration to prevent support gaps.
This SKU is focused on software maintenance and vendor remote support for message DR. Onsite engineering or hardware replacement are not included and require separate service entitlements.
Yes. You can convert to longer terms or broader entitlements through Avaya contract amendments. A5 IT can validate upgrade paths and ensure alignment with your operational SLAs.
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