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Create Free Business Account| Pricing Type | Per contract SKU |
| Product Supported | SA PREF AEP R8 SES LAB SIP SGNL 3YPP |
| Support Hours | Business hours with escalation |
| Covered Period | 3 Years |
| Provided Support | Telephone and online technical support |
| Service Description | Access to Avaya technical resources and guidance for SIP signaling recovery |
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This SKU covers the AEP R8 SES LAB SIP signaling components referenced by the contract identifier. Coverage includes technical support and software updates for the supported signaling modules.
The contract provides telephone and online technical support with business‑hours coverage and defined escalation. For 24/7 support options, contact Avaya sales to review alternate or upgraded support packages.
Yes. The preferred support SKU includes entitlement to Avaya software updates for the supported signaling components, which helps maintain compatibility with applicable AEP R8 releases during the covered period.
Yes. Combining Avaya support SKUs is common to create comprehensive coverage across AEP R8 modules. Work with your Avaya account team or reseller to align entitlements and avoid overlap.
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