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| Mpn | 350433 |
| Product Name | SA PREF AEP R8 PT ENH CL CLS DR 3YMO |
| Product Supported | AEP R8 disaster recovery and enhanced class components |
| Support Hours | Varies by agreement |
| Covered Period | 36 months |
| Provided Support | Enhanced AEP R8 DR support (enhanced class) |
| Service Location | Remote and vendor-directed |
| Service Description | Entitlement for enhanced-class DR support and prioritized vendor engagement |
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This SKU (MPN 350433) is scoped to enhanced class and disaster recovery components for AEP R8 and includes prioritized handling for DR scenarios, whereas standard preferred support typically covers general maintenance without the targeted DR emphasis.
The entitlement secures prioritized case handling and access to DR-specific fixes and vendor guidance for AEP R8 recovery processes for the 36-month term defined by the MPN.
The entitlement provides vendor-directed DR support and remote assistance; on-site engineering is not explicitly included and must be contracted separately if required.
Work with your Avaya account representative or authorized reseller to attach MPN 350433 to your AEP R8 assets and record the support start date for the 36-month coverage period.
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