Avaya SA PREF AEP R8 PT DR 1YPP

Sustain AEP R8 voice and IVR services through incidents, software regressions and planned updates with one year of Avaya Preferred Software Assurance. This offering targets production AEP R8 environments that require prioritized vendor engagement, remedial licensing adjustments and access to platform fixes and maintenance releases. Purchase for a single 12‑month term to secure faster case handling, entitlement validation and access to Avaya distribution patches that address functional regressions or security fixes for the covered AEP R8 instance. Designed for enterprise contact centers, the package reduces mean time to resolution for platform faults and helps preserve SLA commitments when your IVR and voice self‑service touchpoints are critical to revenue or operations. Use it alongside your existing maintenance processes to shift responsibility for AEP R8 software escalations to Avaya’s support channels and keep upgrade paths clear for controlled maintenance windows.