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| Pricing Type | Subscription |
| License Quantity | 1 contract term |
| Product Supported | Avaya AEP R8 hardware assemblies (per contract reference) |
| Support Hours | Business hours with prioritized lab queue |
| Covered Period | 12 months |
| Provided Support | Lab Repair and Parts Processing |
| Service Location | Avaya repair lab |
| Service Description | Vendor-managed lab diagnostics, repair and parts processing for covered AEP R8 assemblies |
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Eligible components are the Avaya AEP R8 assemblies identified in your contract reference. Your A5 representative will confirm covered part numbers during registration.
RMAs are coordinated through Avaya’s repair lab process: failed assemblies are shipped to the lab, undergo diagnostics and repair, then returned with repair documentation once complete.
Turnaround is prioritized against the lab queue for covered contracts; actual repair times vary by failure mode and parts availability. The contract provides prioritized processing compared with standard RMA handling.
Yes. The service is sold as contract terms that can be applied to multiple covered assemblies; contact A5 for a tailored quote that maps coverage to your asset inventory.
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