Avaya SA PREF AEP R8 MB DLY 100001+ 3YAN

Sustain critical Avaya AEP R8 operations across large deployments by formalizing support entitlements for three years (MPN 350506). This preferred support agreement delivers vendor-managed escalation, software maintenance entitlements and coordinated release access so infrastructure teams can plan upgrades on a known cadence. Use this coverage to reduce mean time to repair by routing complex faults directly to Avaya engineering, preserve compatibility with certified integrations, and retain access to AEP R8 corrective and preventive updates. Procurement teams will recognize the agreement as a way to capture vendor accountability for platform stability while architecture teams get documented escalation paths and release notes. The offering is designed for environments that require predictable vendor support for Avaya Experience Platform R8 and where downtime or delayed updates carries material operational cost. Contract documentation, entitlement validation, and MPN reference (350506) are included to simplify procurement and compliance audits.