Avaya SA PREF AEP R8 Google SPH ASR Connector

Ensure production voice services that rely on Google Speech automatic speech recognition remain supported and aligned with Avaya AEP R8 releases. This one-year Preferred Software Assurance contract (MPN 350539) covers the Google SPH ASR connector used to route speech streams between Avaya AEP R8 platforms and Google Speech services. The agreement preserves compatibility through patch and release cycles, delivers vendor triage for connector-related incidents, and reduces operational risk during upgrades. For infrastructure teams running contact-center transcription, real-time analytics, or voicebots, this SKU minimizes finger-pointing between platform and cloud ASR providers by keeping the connector on a supported lifecycle and providing Avaya-level escalation. Choose this contract when you require predictable support, documented change compatibility, and assurance that connector regressions will receive vendor attention rather than leaving teams to custom-patch production integrations.