Avaya SA PREF AEP R8 GOOGLE DF ASR 3P DR 1YPP

Protect production AEP R8 voice services that depend on Google Dialogflow and third-party automatic-speech-recognition (ASR) components. This Avaya preferred support package (SA PREF AEP R8 GOOGLE DF ASR 3P DR 1YPP) provides a targeted, 1-year support commitment aimed at preserving availability for complex contact-platform integrations and disaster-recovery paths. Engineers will focus on triage, configuration guidance and escalation paths specifically for Google DF integrations, third-party ASR plumbing and DR failover triggers so your contact flow and IVR continuity remain intact. Designed for enterprise voice and contact-center architectures where third-party ASR or Dialogflow components are part of the call path, the package reduces mean time to repair by aligning Avaya support with those integration points. The result: fewer customer-impacting outages, faster recovery from ASR or integration failures and predictable operational costs compared to ad hoc break-fix. Choose this option when you run AEP R8 with Dialogflow/ASR 3P dependencies and need a single-vendor support posture to keep SLAs and CX commitments intact.