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Create Free Business Account| Pricing Type | Subscription |
| Mpn | 350858 |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PREF AEP R8 GOOGLE DF ASR 3P 3YAN |
| Product Supported | Avaya AEP R8 with Google Dialogflow and ASR integrations |
| Covered Period | 36 months |
| Provided Support | Technical support and integration maintenance for AEP R8, Dialogflow and ASR |
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The covered period provides 36 months of support coverage for the AEP R8 with Google Dialogflow and ASR integrations as described in the product name; it includes access to Avaya technical support and integration maintenance for that term.
This subscription primarily delivers remote technical support, integration guidance and third‑party escalation. On‑site services, if required, are arranged via separate professional services agreements.
Yes — Avaya support resources provide troubleshooting and guidance to address ASR integration and configuration issues affecting recognition performance within the supported stack.
The plan includes third‑party escalation pathways to coordinate resolution between Avaya and external vendors tied to the AEP R8 / Dialogflow / ASR integration.
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