Avaya SA PREF AEP R8 GOOGLE DF ASR 3P 1YPP

Protect voice AI integrations between Avaya AEP R8 and Google Dialogflow automatic speech recognition (ASR) with a one-year preferred support agreement (MPN 350856). This contract-grade coverage provides vendor-managed escalation paths and maintenance entitlements specific to third-party ASR integrations, reducing operational risk when voice recognition is critical. Use the agreement to secure compatibility fixes, address integration-related incidents rapidly, and ensure access to patches or connector updates during the coverage term. Procurement benefits from MPN-based documentation that simplifies entitlement tracking; engineering teams benefit from defined support channels and prioritized troubleshooting for issues that cross vendor boundaries. Ideal for deployments that depend on cloud ASR accuracy and uptime, the offering preserves platform interoperability and reduces time spent coordinating multiple vendors during incidents.