AVAYA SA PREF AAEP R8 CM PT CON PLDS 1YMO

Keep critical Avaya voice and contact-center services resilient with a one-year Avaya Preferred (AAEP) support agreement covering AAEP R8 and Communication Manager platforms. This contract delivers prioritized case intake and managed escalation paths directly to Avaya engineering, reducing time-to-resolution for software defects and interoperability issues. The plan includes entitlement to software updates and access to Avaya's knowledge base so teams can apply tested fixes and configuration guidance without guessing. For procurement and architecture teams evaluating lifecycle cost, this one-year term provides a vendor-backed safety net that minimizes operational risk during upgrades, integrations, or peak call volumes. Choose this one-year option when you need immediate, bounded-term assurance for a specific migration, roll-out, or budget cycle while retaining the option to extend coverage later.