Avaya 296679 SA PREF AACC R7 WFO 3PTY INTF 1YPP

Protect the support status of your workforce optimization environment with this 1-year Avaya entitlement for AACC R7 third-party interface functionality. It is designed for contact centers that depend on integrations between Avaya Aura Contact Center and external workforce optimization systems, where interface stability is essential to daily operations. When workforce tools connect scheduling, quality, and performance data, even a small compatibility gap can create downstream friction. This entitlement helps keep the supported software path intact so teams can maintain established workflows without forcing a platform change. For IT leaders, that means less risk around integration maintenance and a clearer way to extend the useful life of the current deployment. For procurement teams, the value is straightforward: preserve the installed base, keep annual support planning predictable, and avoid the cost and disruption of replacing a working contact center integration layer. It is a practical choice for organizations that need to sustain a mature Avaya environment while keeping third-party workforce optimization connections supportable.