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Create Free Business Account| Product Supported | SA PREF 1X ATTD R4 CLNT USER 5YPP |
| Covered Period | 5 Years |
| Provided Support | Preferred Support Agreement |
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Preferred support includes prioritized case handling and escalation, giving attendant client incidents faster routing to Avaya engineers, plus the same update and patch entitlements provided under maintenance.
No. This SKU focuses on software support and maintenance entitlements for attendant R4 client users. Hardware replacement or on-site services require separate hardware or field-service agreements.
This SKU is defined for a single attendant R4 client user entitlement; validate assignment and entitlement details with your Avaya reseller during purchase.
Renewals are available through your Avaya channel partner. Upgrades to different support tiers or extended terms are handled at renewal and may require a new purchase or amendment to the existing contract.
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