Avaya Care Pack Collaborative Support

Sustain critical server workloads through hardware faults with a one-year on-site parts-and-labor maintenance contract. This Care Pack provides 24 x 7 x 4 Hour on-site response to dispatch certified technicians for repair and parts replacement, minimizing rack-level downtime for HPE ProLiant BL460c G5 deployments. Coverage includes physical maintenance activities, prioritized parts fulfillment and post-warranty collaborative support to return equipment to service quickly. The service is delivered at the customer site and explicitly covers parts replacement and labor; remote triage is complemented by on-site intervention when hardware replacement is required. For infrastructure teams managing mixed blade enclosures and dense compute nodes, this contract reduces internal resource overhead and shortens repair cycles, letting operations focus on capacity and service delivery rather than break/fix logistics.