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Create Free Business Account| Mpn | 230380 |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA PARTS NBD APPL SM SRV 3YAN |
| Product Supported | Avaya appliances and field-replaceable units (per order and entitlement) |
| Support Hours | Parts dispatch processed during business hours |
| Covered Period | 36 months |
| Provided Support | Parts replacement, Next Business Day |
| Service Location | Depot or onsite as per Avaya entitlement |
| Service Description | Next Business Day parts procurement and replacement coordination for Avaya appliances |
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Next Business Day (NBD) parts coverage means Avaya will prioritize procurement and dispatch of covered replacement parts so they arrive the next business day after entitlement and case validation, subject to logistics and location constraints.
This SKU focuses on parts provisioning and dispatch. Onsite labor for replacement may require a separate onsite service or field service SKU depending on location and entitlement.
Eligibility depends on the specific appliance model and entitlement. Coverage applies to appliances and field-replaceable units as defined by the Avaya contract for the ordered SKU.
Yes. Customers often combine NBD parts coverage with software maintenance SKUs to achieve comprehensive operational protection across hardware and software lifecycles.
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