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Create Free Business Account| Service Type | Maintenance |
| Remote Onsite | On‑site |
| Duration Hours | null hours |
| Service Duration | 5 Year |
| Service Location | On‑site |
| Service Description | Call‑to‑Repair support with defective media retention, 24x7x24 on‑site |
| Mpn | UP683E |
| Vendor | HPI (Hewlett Packard Enterprise) |
| Product Type | Service |
| Service Sub Type | Electronic and Physical |
| Service Response Time | 24 Hour - Repair |
| Service Characteristic | Parts & Labor |
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Defective Media Retention lets you retain replaced media containing data rather than having HPE collect and destroy it, supporting regulatory and data‑sanitization requirements.
Yes. The UP683E is an on‑site maintenance service that provides parts and labor with on‑site remediation as described in the service attributes.
The contract specifies a 24 Hour repair response objective to initiate repair activities and dispatch where required.
Coverage is for a 5 Year duration. The start date is defined in the contract or purchase order and may be tied to hardware delivery or a mutually agreed activation date.
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