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Create Free Business Account| Term Length | 3 Year |
| License Type | Parts support |
| Product Supported | CM LG SRV |
| Mpn | MPN 230086 |
| Support Hours | 8x5 (business hours) |
| Covered Period | 3 Year |
| Provided Support | Parts replacement |
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8x5x4 indicates parts response during business hours (8 hours per day, 5 days per week) with a 4-hour parts-dispatch window during the covered period.
No. This MPN provides OEM parts replacement only; onsite diagnostics and installation are handled by your internal staff or a separate labor agreement.
Entitlement is verified against the MPN (230086) and your customer contract; Avaya will validate serial numbers and contract status before dispatching parts.
Yes. Many customers pair parts-only coverage with a separate managed-service or third-party labor contract to optimize cost and response responsibilities.
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