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Create Free Business Account| Pricing Type | Parts entitlement |
| Response Time | 4 hours response objective |
| Product Supported | SA PARTS 8X5X4 CM LG GTWY |
| Support Hours | 8 x 5 business hours |
| Covered Period | 1 year |
| Provided Support | Parts entitlement with 8x5x4 response profile |
| Service Description | Parts provisioning and replacement coordination for large gateway components |
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8x5x4 indicates coverage during business hours (8 x 5) with a 4‑hour response objective for parts provisioning and entitlement activities during those hours.
This SKU focuses on parts entitlement and coordination. On-site labor or installation is not specified and must be contracted separately if required.
The product identifier specifies CM large gateway components (CM LG GTWY). Confirm the exact part numbers and serials with Avaya support to validate coverage.
Open a support case with Avaya, provide the affected part identifier and serial, and reference SKU 230204; Avaya will validate entitlement and coordinate parts delivery per the 8x5x4 profile.
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