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Create Free Business Account| Mpn | 255572 |
| Brand | HPI (Hewlett Packard Enterprise) |
| Vendor | AVAYA (reseller) |
| Category | software‑services / professional‑services |
| Manufacturer Part Number | UP673E |
| Provided Support | Parts & Labor, Defective Media Retention |
| Service Availability | 24x7x24 |
| Service Response Time | 24 Hour |
| Service Type | Care Pack Call‑To‑Repair Hardware Support |
| Remote Onsite | On‑site |
| Service Duration | 4 Year |
| Service Location | Customer site (on‑site) |
| Service Description | On‑site hardware maintenance with parts & labor |
| Service Sub Type | Electronic and Physical |
| Service Main Type | Maintenance |
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Defective media retention lets the customer retain failed storage media for secure disposal or forensic analysis while replacement components are provided under the service. Confirm specific data‑handling procedures with the service order.
Yes. The Care Pack provides 24x7x24 availability with a 24‑hour repair response window. Response commitments and escalation paths are tied to the Care Pack order and asset details.
Yes. The Care Pack can supplement or extend existing warranty coverage; coordinate start date and potential overlap with the reseller or OEM during procurement to avoid gaps.
Yes. The service characteristic explicitly includes parts & labor for on‑site repairs as part of the Care Pack offering (UP673E).
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