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Create Free Business Account| Product Supported | Avaya application platforms (medium deployments) |
| Provided Support | Parts replacement and application support |
| Service Type | Parts and application support |
| Remote Onsite | 24x7x4 remote and onsite response |
| Duration Hours | 4 hours SLA response |
| Service Duration | 3 years |
| Service Location | Per contract / regional availability |
| Service Description | Avaya parts replacement and application troubleshooting for medium deployments |
| Certification Vendor | Avaya |
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24x7x4 indicates continuous coverage with a contractual target to respond and initiate remediation actions within four hours, any day, for covered incidents.
Yes. The contract provides vendor‑coordinated parts replacement and, when required by the fault, dispatched on‑site service to restore covered equipment.
This SKU targets medium‑class Avaya application deployments; compatibility and eligibility are defined in the purchase agreement—confirm with your Avaya sales or support contact.
This service shifts parts logistics, escalation, and application troubleshooting to Avaya, reducing internal dispatch work and improving repair cycle predictability compared with ad‑hoc break/fix.
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