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Create Free Business Account| Pricing Type | Contract |
| Product Supported | Avaya Communication Manager medium gateway |
| Support Hours | 8x5 |
| Covered Period | 36 months |
| Provided Support | On-site technical support for Avaya Communication Manager medium gateway |
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8x5 support provides on-site response during standard business hours as defined in the contract; dispatch outside those hours is not included unless otherwise agreed.
This offering provides 36 months (three years) of on-site coverage from the contract start date.
Remote diagnostics and troubleshooting are included as part of case management and used to determine whether on-site dispatch is required.
The service includes on-site diagnostics and coordination for hardware replacement; specific replacement terms follow the contract and Avaya RMA procedures.
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