AVAYA SA ON-SITE 8X5 CM LG SRV 1YPP

Sustain critical voice infrastructure with on-site 8x5 support tailored for Avaya Communication Manager large-server deployments. This one-year post-purchase agreement delivers field engineer visits, hardware troubleshooting coordination, and prioritized case handling during standard business hours to restore service quickly after incidents. Designed for infrastructure teams that require certified Avaya technician presence on-premises rather than remote-only assistance, this coverage reduces mean time to repair for server-level faults and integrates with existing change and incident processes. Use this service to protect production telephony clusters, accelerate resolution for hardware-related issues, and maintain configuration integrity while minimizing escalation overhead. The coverage aligns to the product identity in the MPN and is intended as a focused, predictable support option for organizations that balance cost and on-site response during business hours.