Avaya SA On‑Site 24x7 Appl Med Srv 3Y

Keep critical Avaya applications running through business hours and beyond with guaranteed 24x7 on‑site response and a defined 3‑year coverage term. This service targets application‑level incidents classified at medium severity and pairs telephone and remote troubleshooting with field engineer dispatch when on‑site intervention is required. You receive a single point of contact for incident intake, prioritized vendor escalation, and hands‑on remediation that reduces mean time to repair compared with remote‑only support. Designed for enterprise infrastructure teams that must protect contact center, unified communications, and core telephony services, the agreement clarifies roles: Avaya provides field resources and application troubleshooting while customers retain control of hardware lifecycle and change management. The service accelerates recovery for application faults, simplifies vendor coordination, and preserves internal IT capacity for strategic work. Select this plan when predictable, comprehensive on‑site coverage across time zones and after‑hours is more valuable than ad hoc break/fix arrangements.