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Create Free Business Account| Product Supported | SA ESS WFO12 WFM TIMEOFF MGR |
| Covered Period | 36 months |
| Provided Support | Software maintenance and technical support |
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The agreement provides technical support and compatibility advisories for WFO12 TimeOff Manager that help diagnose and resolve integration issues; specific payroll adapter support depends on the integration stack and may require additional entitlements.
This SKU provides support for a 36-month term from the agreement start date, including updates, hotfixes and access to Avaya support channels for covered components.
Cases can be submitted through the Avaya support portal at any time; the agreement’s response and escalation timelines follow Avaya’s published support policies for the covered support level.
Yes. You can renew coverage through Avaya or authorized resellers to maintain entitlement and continuous maintenance for TimeOff Manager.
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