Avaya SA ESS WFO R11 Speech Essential 1YPP

Maintain confidence in your Avaya speech environment with 1-year essential support coverage for Workforce Optimization R11. This entitlement is designed for teams that need dependable vendor support to keep production systems aligned with current service expectations and issue resolution paths. For contact centers, speech analytics and workforce optimization are not optional tools — they are operational infrastructure. When those systems are tied to quality monitoring, compliance workflows, and agent performance visibility, support coverage matters. This 1-year plan helps preserve access to Avaya-backed assistance for the supported release, reducing the friction of troubleshooting and helping your team respond faster when issues arise. It is a practical fit for organizations that want to protect an existing deployment without overcommitting to a broader service package. The result is clearer support ownership, better continuity for business-critical operations, and a cleaner path for maintaining the software environment over the covered period.