Avaya SA ESS WFO R11 MIDMKT CR QM 1Y

Maintain support coverage for Avaya Workforce Optimization R11 with a 1-year midmarket CR QM entitlement. This support and warranty SKU is built for organizations that want a defined protection window for their deployed software without adding complexity to procurement or operations. For IT teams, the benefit is control. A fixed one-year term makes it easier to align support spend with annual budgeting cycles while keeping the platform under active vendor coverage. That is especially useful in environments where workforce optimization tools remain tied to customer service quality, reporting accuracy, and day-to-day operational consistency. This entitlement is a practical fit for midmarket deployments that need reliable support coverage for an existing Avaya WFO R11 installation. It helps reduce the risk of running unsupported software, supports continuity planning, and gives procurement a clear, repeatable renewal path. Choose it when you need straightforward coverage for a business-critical application and want the assurance that comes with a defined support term from Avaya.